Payment Terms

Last updated: 27 Sep 2026

This page is the published billing, refund and cancellation policy for everything Entoura.Studio sells. It is written to be read before you pay, and it is the policy that applies on the day you pay. Where a signed agreement and this page differ, your signed agreement governs.

Who you are paying

Entoura.Studio is a trade name. The legal entity you contract with and pay is Entoura Brands, a registered business in British Columbia, Canada, with a GST registration number that appears on every invoice. Your card statement will show a descriptor beginning ENTOURA. If a charge on your statement is unfamiliar, email hello@entoura.studio or call 250 465 2892 and we will identify it for you the same business day.

Contents

Currency and taxes

Every price on this website and in every agreement is in Canadian dollars (CAD). We bill in CAD only. If your card is issued outside Canada, your bank may apply its own conversion and fees, which are between you and your bank.

Prices are stated plus applicable taxes. Tax is calculated on the business address you give us, because Canadian place-of-supply rules for services follow the address of the client most closely connected with the work, rather than where we are located. A client contracting from British Columbia or Alberta pays 5% GST. A client contracting from Ontario pays 13% HST. Other provinces are charged at their own rate.

Where BC provincial sales tax applies to part of what you buy, it is shown as a separate line so you can see what it attaches to. We add no processing fee, card surcharge, platform fee or onboarding fee to any price. The number you agreed to, plus tax, is the number you pay.

What you are billed for, and when

The AI Opportunity Assessment and the AI report. Free. There is nothing to pay and no card is collected.

Entoura.Blueprint™. $2,500 CAD plus applicable taxes, for a scoping and planning engagement delivered in 2 to 4 weeks. The fee is due at signing, through a Stripe payment link sent with your signed proposal. The fee is earned on commencement: on signature we reserve your delivery window, decline other work for it, and begin preparation before your first session. See Refunds for what that means if you change your mind.

Sign a build agreement with us within 90 days of Blueprint delivery and the $2,500 is credited in full against the build price. The credit is one-time, non-transferable, has no cash value, and expires at 90 days.

A build. A fixed quote, scoped by your Blueprint and stated on the agreement you sign. Builds are billed as a deposit on signature followed by milestone invoices, with the amounts and dates written on your agreement. The deposit is taken through a Stripe payment link. Milestone invoices are issued through Stripe Invoicing with payment terms stated on each invoice.

Entoura Care. A continuing monthly service, priced by tier and quoted for your system in the Blueprint. Care is a named line inside your build quote. The first three months are part of the build, and month four is your first Care invoice.

Care is a recurring subscription. When you authorize it, you are authorizing us to charge the payment method you give us the same amount every month, on the same day of the month, until you cancel. The monthly amount is the one written on your agreement. It changes only by written agreement with you, in advance. You receive an emailed receipt after every charge, and every receipt carries a link that cancels the subscription. How to cancel is below.

Your month-three report opens by stating that Care begins billing the following month, what it costs, and the one sentence you need to send to stop it. That notice arrives before the first charge, every time.

How payments are processed

Card payments run through Stripe. Your card details go directly to Stripe on a Stripe-hosted page and never reach our servers, so we hold no card numbers at any point. What we do hold is a Stripe customer reference, a session reference, and the last four digits and card brand as they appear on your receipt.

Stripe processes and stores payment data in the United States, so information you enter at checkout leaves Canada and may be accessible to United States authorities where their law requires it. Our Privacy Policy sets out the detail, including what Stripe does as our service provider and what it does for its own purposes.

We accept Visa, Mastercard and American Express. Where a card is declined we will tell you what the issuer reported and offer an alternative, including payment by e-transfer or direct deposit for invoiced amounts.

Invoices and receipts

Every payment produces a receipt by email. For any payment of $100 or more you also get an invoice carrying our GST registration number, your business name, the payment terms, and a line-by-line description of what you bought. That is the document your bookkeeper needs to claim an input tax credit.

If an invoice has not reached you, or arrives missing anything you need for your records, email hello@entoura.studio and we will issue or reissue it the same business day. Ask us for particulars of any supply and we will provide them in writing, as the Excise Tax Act requires of us.

Refunds

The Blueprint fee. The $2,500 is earned when the engagement commences, because that is the point at which we reserve your delivery window and start work. Cancel before your kickoff session and we refund the portion of the fee not yet earned in preparation, which is stated on your agreement. Cancel after your kickoff session and the fee is fully earned and stays with us. Either way, every document produced for you to that point is yours to keep and to build from with anyone.

Your engagement is held open for 6 months from the date of payment if sessions have not been scheduled or attended. After that it is complete and closed, and the fee remains earned.

A build fee. Covered by the 100% Project Delivery Guarantee. If the agreed scope on your signed build quote has not been delivered by the date falling 90 days after the latest delivery date agreed in writing, you can claim back 100% of the build fee paid to that point, and we pay it within 30 days. Four conditions travel with that promise, and they are the material ones: it attaches to build engagements only, it runs from the latest delivery date recorded in writing, days spent waiting on your side extend that date one for one, and it is available while your invoices are current. The Blueprint fee sits outside a claim, because the Blueprint is a delivered engagement in its own right. Full conditions: /guarantee/.

On payment of a guarantee refund, the work built to the date of your claim stays with you. Source code, repositories, accounts and documentation transfer on the same terms as a finished build.

Care. Care is billed monthly for the month ahead. Cancel and you keep the service through the month already paid for, with no refund of that month and no charge after it. See below.

Anything else. Where we have billed you in error, we refund it in full to the card or account you paid from, within 5 business days of agreeing the error. Tell us at hello@entoura.studio.

Cancelling Entoura Care

You can cancel Care in any month, with 30 days written notice, and there is no penalty and no cancellation fee. Three ways to do it, and you pick:

  • The link in any receipt. Every Care receipt and invoice email carries a link to your billing page, where you can cancel the subscription yourself, without calling us.
  • Email. Send one sentence to hello@entoura.studio asking to cancel Care. We confirm in writing the same business day and tell you the date of your final charge.
  • Phone. Call 250 465 2892 and we will action it and confirm by email.

Your 30 days runs from the day we receive your notice. If a billing date falls inside that window, that invoice is charged and the service ends 30 days after the notice. We will never ask you to give a reason, sit through a retention call, or cancel by a method other than the one you chose.

Moving the build off our hosting follows the same 30-day notice, set out in Terms.

Late payment

Milestone invoices are payable to the terms on your agreement. Where an invoice runs overdue, we will write to you first setting out what is owed and how it breaks down, and we will talk to you before we do anything else.

Work can be suspended while an invoice is overdue, and each suspended day extends your delivery date by one day. The 100% Project Delivery Guarantee is available while your invoices are current, so a suspension pauses it rather than ending it.

Disputes and chargebacks

If a charge looks wrong, email or call us before you call your bank. We can see the payment, the agreement behind it and the work against it, and we can refund a genuine error in a day. A chargeback takes your bank between 45 and 90 days to resolve and gives us no way to simply hand your money back while it runs.

We keep, for every payment: your signed agreement with the exact terms shown at signing, the scope document, the dated delivery record, and this policy as it read on the day you paid. That is what we file if a dispute is raised, and it is also what we will send you if you ask what you agreed to.

Your agreement makes you responsible for costs arising from a reversal or chargeback. We invoice those separately as a debt under the agreement, and we never add them to a card charge or collect them from your card.

Changes to this page

We update this page from time to time, and the date at the top shows when. The version published on the day you pay is the version that applies to that payment, and we keep a dated copy of every version for that reason. A change here leaves the terms of a signed agreement untouched, and active clients are told directly about material changes.

Questions

Billing, invoices, tax documents, refunds, cancellations: hello@entoura.studio or 250 465 2892.

Entoura Brands, British Columbia, Canada. Trade name: Entoura.Studio. Related pages: Terms, Privacy Policy, 100% Project Delivery Guarantee.